Warranty & Terms Conditions

All aluminium structures come with a 10 year warranty.

All powder coated aluminium surfaces are covered by a 10 year warranty in line with Qualicoat standards.

Visual standards apply at:

5 metre viewing distance externally
3 metre viewing distance internally

UV resistance included.

Polycarbonate roofing is covered by a 10 year warranty against yellowing, hail damage and light transmission reduction.

Warranty value reduces by 10% per year.

Condensation is not covered under warranty.

Toughened glass is supplied undamaged upon installation. A 5 year warranty applies to glass panels against manufacturing defects.

Accidental damage, impact damage, misuse, external forces or breakage caused after installation are not covered under warranty.

Minor marks, reflections, optical distortions, waves or imperfections within industry tolerance are considered normal glass characteristics and are not defects.

Locks, handles, vents, sliding systems and fittings are covered by a 1 year warranty.

LED lighting, drivers and related electrical components are covered by a 1 year warranty.

Electrical connections must be completed by a qualified electrician unless otherwise agreed in writing.

Our pergolas, verandas, garden rooms and glass enclosures are designed and installed in accordance with manufacturer guidelines for Irish weather conditions and typical wind exposure.

These structures are weather resistant but are not classified as fully waterproof. Wind driven rain, splashback, condensation, moisture ingress and water penetration may occur, particularly during severe weather conditions, and shall not be considered a defect.

No outdoor structure can be guaranteed to remain completely watertight under all weather conditions. Water ingress caused by extreme weather, wind direction, ground levels, drainage issues, uneven surfaces, site conditions or other factors beyond our control is not covered under warranty.

Damage caused by storms, flooding, exceptional weather events, subsidence, ground movement or any circumstances outside of our reasonable control is excluded from warranty.

Any minor water ingress that does not affect the structural integrity of the product shall not be considered a manufacturing or installation defect.

A solid, stable and level base is required for the proper installation, drainage and performance of the structure.

Where a pergola, enclosure or garden room is installed on an existing patio, paving, decking, concrete base or any surface not constructed by Superior Pergola Ireland, we cannot guarantee a watertight seal between the structure and the ground.

If the existing base is uneven, sloped, damaged, has inadequate drainage, or falls outside the manufacturer's installation tolerances, water ingress may occur at ground level. Any water ingress resulting from uneven surfaces, sloping ground, settlement, drainage issues, existing paving, gaps, movement of the base, or other site conditions shall not be considered a defect and is not covered under warranty.

Additional sealing may reduce water ingress but cannot eliminate it where the base is uneven or outside the manufacturer's tolerances.

It is the customer's responsibility to ensure that the installation area is suitable and level before installation. Where a customer chooses to proceed with installation on an uneven or sloping surface, they acknowledge and accept the risk of potential water ingress at ground level.

Customers are responsible for maintaining the pergola after installation, including:

Cleaning gutters and drainage channels
Cleaning tracks and glass
General care and maintenance

Damage caused by lack of maintenance, chemical exposure, pressure washing, scratches, salt air or misuse is not covered under warranty.

We are not responsible for issues arising from:

Existing walls
Gutters
Pipes
Drains
Foundations
Patios
Structural movement
Subsidence
Uneven surfaces
Hidden services
Third party works

Additional work caused by unforeseen site conditions may result in extra charges.

Upon completion, the customer confirms that the installation has been inspected and accepted. Any site conditions, uneven surfaces, drainage issues or pre existing defects identified before installation remain the responsibility of the customer and are not covered under warranty.

The customer is responsible for ensuring safe and suitable access to the installation area.

Additional charges may apply where restricted access, cranes, lifting equipment, scaffolding, special transport or additional labour are required.

All drawings, visuals and quotations provided before final site measurement are approximate.

Minor design, sizing or installation adjustments may be required during fitting due to technical or site requirements.

Aluminium, glass and polycarbonate materials naturally expand and contract due to temperature changes.

Minor movement, noises or adjustments over time are considered normal and are not defects.

It is the customer’s responsibility to ensure compliance with:

*Planning permission requirements
*Building regulations
*Boundary restrictions
*Local authority rules

where applicable.

Materials remain the property of Superior Pergola Ireland until full payment has been received.

Deposits are non refundable once materials have been ordered or manufacturing has commenced.

All installation dates are estimated and may change due to:

*Weather conditions
*Manufacturing delays
*Transport disruptions
*Supplier delays
*Circumstances outside of our control

Our warranty does not cover:

Consequential losses
Travel expenses
Labour costs outside agreed warranty works
Accommodation costs
Loss of use
Delays outside of our control
Third party damages or modifications

By proceeding with purchase, the customer agrees to the above warranty terms and conditions.